All the support your business needs

We provide structured virtual assistant solutions across three core service areas, ensuring your business receives the right operational, marketing and financial support to scale sustainably.

Administration support
Administration support

Reliable day-to-day support to streamline your operations and free up your time.

Marketing
Marketing & social media

Practical, hands-on marketing execution to build visibility and generate leads.

Finance & operations
Finance & operations support

Structured financial and operational assistance to improve clarity and cash flow control.

An end-to-end recruitment process

We don’t simply assign a VA. We follow a proven recruitment and onboarding framework to ensure long-term success. Our process includes comprehensive screening, reviewing resumes and cover letters to ensure alignment with role requirements, along with aptitude and personality testing to assess skills and cultural fit.

01. Role Scope & Discussion

We sit down with you to understand the role and scope of tasks you’re looking to delegate, ensuring we’re aligned with your business needs. We clarify the responsibilities and outcomes you’re looking to delegate so we can define the right profile.
How it Works - Role Scope and Discussion
You’ll be introduced to our team, who will guide you through the process from start to finish. Our recruitment specialists source and pre-screen candidates, providing short introduction videos to assist with shortlisting.
How it Works - Engage with our Recruitment Specialists

You only meet pre-vetted candidates with the right fit of skills, talents, attitude, and culture saving you hours of filtering and guesswork. Once you’ve selected your shortlist, those candidates will complete aptitude and personality tests to confirm their skills and fit. Based on the results, you’ll then conduct online interviews with candidates before making your selection.

How it Works - Interview Process

We provide an intensive training program to set your Virtual Assistant up for success. This includes training on Australian business etiquette, culture, communication and expectations.

How it Works - Comprehensive onboarding & training

Support beyond recruitment

What sets Mintrix apart is our ongoing involvement after placement. Our service includes monthly reviews, lunch-and-learn sessions, ongoing integration support, and continued access to a vibrant community to help develop and upskill VAs.

Dedicated account manager
  • You receive a dedicated Client Manager who:
  • Supports onboarding
  • Allocates KPIs and recurring tasks
  • Conducts performance reviews
  • Acts as your primary escalation contact
VA community & development
  • Your VA becomes part of our structured community, including:
  • Weekly check-ins with their mentor/team leader.
  • Monthly learning sessions
  • Ongoing skill development
  • Team culture activities and community events
We’re here for you

Ready to get started?

Ready to stop doing it all and get your time back?
Get in touch with Mintrix Virtual Assistants and let’s map out the support you need.

We’ll recommend the right Virtual Assistant, outline clear next steps, and make onboarding smooth and simple.

Talk to Us!

Connect with us and we’ll guide you there, step by step.

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Got questions about hiring?

Frequently Asked Questions

Here you'll find clear answers on everything from VA onboarding and training, to payment processes, to what happens if your VA underperforms. Our goal is to make hiring a Virtual Assistant simple, transparent, and stress free so you can feel confident every step of the way.

Does Mintrix provide training and support for the Virtual Assistant?

Yes. We offer internal learning sessions, training resources, and regular coaching focused on communication, tech tools, productivity, and client service. We also provide access to a supportive VA community and monthly check-ins to help your VA grow in their role.

If the VA isn’t meeting expectations, please let us know straight away. We’ll assess the situation, offer additional support or coaching, and if needed, reassign tasks or provide a replacement. Our goal is to ensure the relationship works well for both you and your VA.

You manage the VA directly day-to-day. However, we stay involved behind the scenes through ongoing support, check-ins, coaching, feedback, and issue resolution. We’re here to keep things on track and jump in if any challenges arise.

VAs follow their clients’ Australian business hours.
Yes. Your VA can continue working with you directly beyond the initial 12 months. However, once the support period ends, Mintrix services like training, community access, coaching, and issue resolution are no longer included unless you choose to renew the support arrangement.

What our clients say

AG Designs
Aditya Godbole

Working with Mintrix has helped me confidently navigate the many hats I wear as a business owner - strategist, marketer, operator and more.

Shytiger
Max Rous

I’ve utilised 3rd party recruitment firms before and the service offered at AC, Tricia and the team at Mintrix has far exceeded my previous experience.

Cocoa Oven
Priyanka Baruah

Highly recommend to business owners who are overwhelmed wearing all the hats in the business.